Shipping & returns
Ships from Sheffield Lake, Ohio. Orders go out Tuesday–Saturday. Everything is packed by hand, and glass gets double-boxed.
Honey is heavy for what it costs, so shipping scales with the size of your order rather than one flat number — a single bottle costs less to post than a case of six. Your basket shows the exact charge before you pay, and it disappears entirely once your order crosses $100.
Scales with order weight
Applied at checkout
From the Sheffield Lake shop
How much is shipping?
From $7.50 for a single bottle, scaling with the weight of your order, and free on orders over $100. The exact cost for your basket is shown before you pay.
How quickly do orders go out?
We pack and ship Tuesday to Saturday, usually within one working day. Orders placed on Sunday or Monday go out on Tuesday.
Can I collect my order from the shop?
Yes, and there is no charge. Choose collection at checkout and we will have it packed and waiting during opening hours.
What if a bottle arrives broken?
Send us a photo within 14 days and we will replace it or refund you. We double-box glass, but couriers are couriers.
Do you ship outside the United States?
Not at the moment. Honey attracts import restrictions in a lot of countries and we would rather not sell you something that gets held at a border.
Returns
Food and skincare cannot be resold once they have left the shop, so we cannot take back an opened bottle. If something arrives damaged, is not what you ordered, or simply is not right, contact us within 14 days and we will sort it out — replacement or refund, your choice.
Crystallized honey is not a fault and we will not replace a bottle for it, but we will happily tell you how to bring it back.
Questions about an order? Send us a note or call (440) 452-0007.